Business Communications Tools & App Development Platform | Avaya

    API Error Library

    Below is a full list of Avaya OneCloud CPaaS API error codes. If you have any questions regarding the error codes mentioned below, feel free to reach out to our support team at cpaassupport@avaya.com.

    10000 - 14201

        10000: "Inbound call received",
        10001: "Account is not active",
        10002: "Trial account does not support this feature",
        10003: "Incoming call rejected due to inactive account",
        10004: "Invalid credentials supplied",
        10005: "You've been suspended due to a negative account balance prolonging more than 30 days.",
        10006: "Inbound fax received",
        10007: "Welcome message sent",
        10010: "Password reset requested",
        10011: "Password was reset",
        10012: "Account exists for username",
        10020: "Incoming call rejected due to low balance",
        10021: "REST API call rejected due to low balance",
        10022: "REST API call rejected with incorrect parameters",
        10023: "Incoming call rejected due to no trunk ports available and bursting disabled",
        10031: "Rate could not be found for outbound dial. Contact support.",
        10032: "Rate could not be found for renewal did profile.",
        11100: "Invalid URL format",
        11101: "Invalid URL! Not valid InboundXML document.",
        11102: "Invalid URL! Please make sure that InboundXML document is properly encoded against XML standards!",
        11200: "HTTP retrieval failure",
        11205: "HTTP connection failure",
        11206: "HTTP protocol violation",
        11210: "HTTP bad host name",
        11215: "HTTP too many redirects",
        11216: "HTTP unsupported method",
        11217: "HTTP callback fetched",
        12100: "Document parse failure",
        12101: "Invalid Zang Markup XML version",
        12102: "The root element must be Response",
        12105: "Used Fallback URL due to error with primary URL",
        12200: "Schema validation warning",
        12300: "Invalid Content-Type",
        12301: "Length of the URL is bigger than allowed",
        12400: "Internal Failure",
        13201: "Dial: Cannot Dial out from a Dial Call Segment",
        13210: "Dial: Invalid method value",
        13212: "Dial: Invalid timeout value",
        13213: "Dial: Invalid hangupOnStar value",
        13214: "Dial: Invalid callerId value",
        13215: "Dial: Invalid nested element",
        13216: "Dial: Invalid timeLimit value",
        13221: "Dial->Number: Invalid method value",
        13222: "Dial->Number: Invalid sendDigits value",
        13223: "Dial: Invalid phone number format",
        13224: "Dial: Invalid phone number",
        13225: "Dial: Forbidden phone number",
        13226: "Dial: Destination address is missing",
        13227: "Dial: Invalid user specified",
        13230: "Dial->Conference: Invalid muted value",
        13231: "Dial->Conference: Invalid endConferenceOnExit value",
        13232: "Dial->Conference: Invalid startConferenceOnEnter value",
        13233: "Dial->Conference: Invalid waitUrl",
        13234: "Dial->Conference: Invalid waitMethod",
        13235: "Dial->Conference: Invalid beep value",
        13236: "Dial->Conference: Invalid Conference Sid",
        13237: "Dial->Conference: Invalid Conference Name",
        13238: "Dial->Conference: Invalid Verb used in waitUrl TelML",
        13239: "Dial->USer Sorry, this user is not currently reachable in this Application.",
        13310: "Gather: Invalid finishOnKey value",
        13312: "Gather: Invalid method value",
        13313: "Gather: Invalid timeout value",
        13314: "Gather: Invalid numDigits value",
        13320: "Gather: Invalid nested verb",
        13321: "Gather->Say: Invalid voice value",
        13322: "Gather->Say: Invalid loop value",
        13325: "Gather->Play: Invalid Content-Type",
        13335: "GetSpeech: Invalid SRGS grammar file",
        13410: "Play: Invalid loop value",
        13420: "Play: Invalid Content-Type",
        13421: "Play: No file URL provided",
        13425: "Play: Only MP3 is currently supported",
        13427: "Only POST is supported",
        13510: "Say: Invalid loop value",
        13511: "Say: Invalid voice value",
        13520: "Say: Invalid text",
        13527: "Eavesdrop: Invalid call sid value provided",
        13528: "Eavesdrop: Provided call sid could not be found",
        13529: "Eavesdrop: Call must be in active state in order to apply eavesdrop action.",
        13530: "SendFax: Could not fetch fax image",
        13531: "SendFax: Invalid file format",
        13535: "ReceiveFax: Invalid file URL",
        13610: "Record: Invalid method value",
        13611: "Record: Invalid timeout value",
        13612: "Record: Invalid maxLength value",
        13613: "Record: Invalid finishOnKey value",
        13614: "There is no recording URL available. Recording cannot be transcribed.",
        13710: "Redirect: Invalid method value",
        13910: "Pause: Invalid length value",
        14101: "Invalid \"To\" attribute",
        14102: "Invalid \"From\" attribute",
        14103: "Invalid Body",
        14104: "Invalid Method attribute",
        14105: "Invalid statusCallback attribute",
        14106: "Document retrieval limit reached",
        14107: "SMS send rate limit exceeded",
        14108: "From phone number not SMS capable",
        14109: "SMS Reply message limit exceeded",
        14110: "Invalid Verb for SMS Reply",
        14111: "Invalid To phone number for Trial mode",
        14115: "MMS: Could not fetch file",
        14116: "MMS: File size was bigger than maximum allowed (25M)",
        14117: "MMS: File type could not be determined or is unsupported",
        14160: "Unable to send SMS. Contact support.",
        14200: "Only one phone number allowed for trial accounts",
        14201: "Daily spending limit exceeded",

    20001 - 21650
        
        20001: "Unknown parameters",
        20002: "Invalid FriendlyName",
        20003: "Permission Denied",
        20004: "Method not allowed",
        20005: "Account not active",
        20006: "Access Denied",
        20007: "Username cannot be found",
        20008: "Password is not specified",
        20009: "SSO Account could not be found",
        20010: "SSO Account not available",
        21201: "No 'To' number specified",
        21202: "'To' number is a premium number",
        21203: "International calling not enabled",
        21204: "Call could not be found",
        21205: "Invalid URL",
        21206: "Invalid SendDigits",
        21207: "Invalid IfMachine",
        21208: "Invalid Timeout",
        21209: "Invalid Method",
        21210: "'From' phone number not verified",
        21211: "Invalid 'To' Phone Number",
        21212: "Invalid 'From' Phone Number",
        21213: "'From' phone number is required",
        21214: "'To' Phone Number cannot be reached",
        21215: "Account not authorized to call phone number",
        21216: "Account not allowed to call phone number",
        21217: "Phone number does not appear to be valid",
        21218: "Invalid ApplicationSid",
        21219: "'From' phone number not verified",
        21220: "Invalid call state",
        21221: "Call is not active. Resource access is allowed only for active (live) calls.",
        21222: "Sound effect parameter is out of bounds. Please consult documentation for more details",
        21227: "SID Could not be found",
        21228: "SID Could not be found in a timely fashion",
        21229: "Invalid StatusCallback provided. If set, it must be a valid URL",
        21230: "Invalid StatusUrl provided. If set, it must be a valid URL",
        21231: "Invalid FallbackUrl provided. If set, it must be a valid URL",
        21232: "Invalid HeartbeatUrl provided. If set, it must be a valid URL",
        21233: "Invalid HeartbeatCallback provided. If set, it must be a valid URL",
        21234: "Invalid IfMachineUrl provided. If set, it must be a valid URL",
        21235: "We could not find requested application client. Please make sure client is online first.",
        21236: "Please make sure to pass Application where client belongs to in order to be able dial client.",
        21401: "Invalid Phone Number",
        21402: "Invalid Url",
        21403: "Invalid Method",
        21404: "Inbound phone numbers not available to trial accounts",
        21405: "Cannot set VoiceFallbackUrl without setting Url",
        21406: "Cannot set SmsFallbackUrl without setting SmsUrl",
        21407: "This Phone Number type does not support SMS",
        21408: "No PhoneNumber or AreaCode POSTed",
        21450: "Phone number already verified for your account",
        21451: "Invalid area code",
        21452: "No phone numbers found in area code",
        21453: "Phone number already verified for another account",
        21454: "Invalid CallDelay",
        21455: "Phone number already purchased for another account",
        21457: "AreaCode not supported",
        21458: "PhoneNumber provisioning type mismatch",
        21501: "Resource not available",
        21502: "Invalid callback url",
        21503: "Invalid transcription type",
        21504: "RecordingSid is required.",
        21507: "Recording parameter 'direction' must be one of 'in', 'out' or 'both'",
        21508: "Recording could not be started",
        21509: "Recording could not be stopped",
        21510: "Call has too many recordings",
        21601: "Phone number is not a valid SMS-capable inbound phone number",
        21602: "Message body is required",
        21603: "'From' phone number is required to send an SMS",
        21604: "'To' phone number is required to send an SMS",
        21605: "Maximum SMS body length is 160 characters",
        21606: "The 'From' phone number provided is not a valid, SMS-capable inbound phone number for your account",
        21608: "The Sandbox number can send messages only to verified numbers",
        21609: "Unable to route SMS",
        21610: "Maximum Unicode SMS body length is 70 characters",
        21611: "SMS To address cannot be the same as the From address",
        21650: "In order to lookup rate center you need to pass region",

    30000 - 32003

        30000: "Low account balance warning",
        30002: "Payment applied",
        30003: "Phone number purchased",
        30004: "Could not apply payment for autoreplenish",
        30005: "Phone number renewed",
        30006: "Channel renewed",
        31003: "Channel purchased",
        31004: "The account does not have sufficient funds to allocate this port",
        31005: "The account does not have sufficient funds to allocate this port. In order to use auto replenisher you will need to increase replenish amount!",
        31006: "Your request for lookup has been rejected. Given phone number country code is not supported.",
        31007: "Lookup for specified phone number is not supported",
        31008: "Rate could not be found for requested destination number.",
        31009: "Rate group you have requested to lookup does not exist.",
        31010: "Sorry, we currently do not support that destination for SMS. Please contact support if you need more information.",
        31011: "Payment refused! Your billing location does not match credit card location!",
        31012: "Invalid Credit Card provided. Please enter credit card in order to continue!",
        31013: "Invalid amount specified.",
        31014: 'Invalid balance threshold specified',
        31015: 'There is no replenish setup to deactivate',
        31016: 'Requested phone number CNAM details could not be discovered',
        31017: 'Requested phone number Carrier details could not be discovered',
        31026: 'Requested phone number details could not be discovered',
        31018: "Specified timezone is not supported!",
        31019: "Credit card has been declined!",
        31020: "BNA details could not be discovered for requested phone number",
        31021: "CNAM details could not be discovered for requested phone number",
        31022: "Phone number purchase rejected due to low account balance",
        31023: "Invalid Nickname provided. You need to provide nickname in order to generate application client token",
        31024: "Call loop detected",
        31025: "Payment declined",
        32000: "Invalid source number provided",
        32001: "Invalid destination number provided",
        32002: "Sending SMS rejected due to low account balance",
        32003: "The From phone number provided is not a valid, SMS-capable inbound phone number or short code for your account.",

    40000 - 45007

        40000: "Inbound SMS Received",
        40001: "Outbound SMS Sent",
        40005: "Bad XML at SMS Request URL",
        40003: "Source number (From) cannot be the same as destination number (To).",
        45000: "Invalid usage trigger category provided.",
        45001: "Invalid usage trigger by provided.",
        45002: "Invalid usage recurring type provided.",
        45003: "Invalid usage callback url provided",
        45004: "Invalid usage callback method provided",
        45005: "Invalid usage trigger value provided.",
        45006: "Failed to send usage trigger callback",
        45007: "Usage trigger callback successfully sent",

    50001 - 50009

        50001: "Trunk does not allow IncomingNumber to be assigned to it. Prefix not allowed.",
        50005: "Fatal error transcribing audio",
        50006: "Fatal error transcribing audio due to missing or invalid media url",
        50007: "Internal error playing sound",
        50008: "Cannot play sound to inactive call",
        50009: "Internal error stopping sounds",

    60000 - 62016

        60000: "POST, PUT, DELETE methods are not allowed",
        60001: "Only POST method is allowed",
        60002: "Only POST and DELETE methods are allowed",
        61000: "Invalid Member ID",
        61001: "Invalid Conference (Say) text",
        61002: "Conference with specified name cannot be found",
        61003: "Invalid or missing Play URL",
        61004: "Invalid Conference call provided",
        62000: "Invalid username provided. Please make sure to pass valid username in order to create SIP credential",
        62001: "Invalid password provided. Please make sure to pass valid password in order to create SIP credential",
        62002: "SIP credential for specified username already exist. Please pick different username.",
        62003: "Invalid password provided. Please make sure to pass valid password in order to updated SIP credential",
        62004: "Invalid ip address provided. Please make sure to pass valid ip address in order to update record",
        62005: "Invalid ip address provided. Please make sure to pass valid ip address in order to create record",
        62006: "Ip Address for specified addresses already exist. Please pick different ip address.",
        62006: "Domain name is not valid. Please make sure domain name is set and contains only letters, digits and/or dash",
        62007: "Domain name is not available. Please pick another name",
        62008: "Invalid ip access control list sid provided. Please sure one exist first.",
        62009: "IP access control list is already assigned to domain.",
        62010: "Invalid ip access control list sid provided. Please sure one exist first.",
        62011: "IP access control list is not assigned to domain. Removal rejected.",
        62012: "Invalid credential list sid provided. Please sure one exist first.",
        62013: "Credential list is already assigned to domain.",
        62014: "Invalid credential list sid provided. Please sure one exist first.",
        62015: "Credential list is not assigned to domain. Removal rejected.",
        62016: "Ip address already exist for specified ip access control list.",

    70001 - 70016

        70001: "Country could not be authorized",
        70002: "Requested country is not supported",
        70003: "Requested country is already blocked",
        70004: "Country could not be removed from whitelisted destinations",
        70005: "Outbound call you are trying to make costs more than allowed",
        70006: "You do not have permission to place this call",
        70007: "Country added to blacklisted destinations",
        70008: "You do not have permission to send this SMS",
        70009: "The account does not have sufficient privileges to send this SMS. Fraud detected.",
        70010: "Calls to mobile numbers are disabled by fraud system",
        70011: "Calls to landline numbers are disabled by fraud system.",
        70012: "Authorization has expired and destination has returned to fully blocked status. Call rejected.",
        70013: "The destination you are trying to call is blocked by fraud system.",
        70014: "You do not have privileges to alter selected destination. Please contact support",
        70015: "This account can not send this SMS. Zang has detected a large number of messages with the same body sent in a short period of time.",
        70016: "This account can not send this MMS. Zang has detected a large number of messages with the same body sent in a short period of time.",

    80000 - 80002

        80000: "You don't have permission to send SMS to requested destination ( 'TO' ) number. The recipient has requested not to receive messages from your account.",
        80001: "You don't have permission to send SMS to requested destination ( 'TO' ) number. During trial only destinations to US are allowed",
        80002: "You don't have permission to send MMS to requested destination ( 'TO' ) number. During trial only destinations to US are allowed",

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