Business Communications Tools & App Development Platform | Avaya

    Australia: Requirements/Restrictions


    Legal/Regulatory Requirements

    • For local numbers, the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested, the customer will need to provide the location of the end user (place of residence/business) within 24 hours of receiving the request. Otherwise, the number may be disconnected.


    Service Restrictions

    • Toll-free (800) DIDs are not reachable from countries other than Australia. 
    • Calling a toll-free number from a mobile phone is not free of charge.
    • Inbound SMS to an Australian DID is not supported.
    • Outbound SMS from an Australian DID is supported to Australian SMS-capable numbers only.  


    Note: These requirements/restrictions are subject to change. 

    Additional questions? Feel free to submit a support request: 



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